Returns Policy

Online Returns

We offer a no quibble 28 day return policy on online orders. If any of our items are unsuitable you may return them for a full refund or exchange as long as they are returned complete with tags and original packaging in fully re-sellable condition. Please return with a note detailing your Order number and appropriate action requested, and enclose with the returned product. Returns must be made within 28 days of receipt.

Return Postage & Packing is payable by the customer. Shoe boxes should be sent in a postal bag. Do not seal shoe boxes with tape as this damages the box and therefore the return will not be in a re-sellable condition. For your peace of mind we suggest you send returns by signed for/ recorded delivery. This means that if your parcel is lost in the post you will be able to claim from the carrier for goods that were lost. If you wish you can use Standard post which is more economical but offers no insurance & we cannot accept responsibility for lost or damaged post.

If you return Items as not required: A full refund (less postage) will be given.

If you return your Item for exchange: Return cost is borne to the customer. We will cover cost of posting the new item.

Faulty goods: Faulty goods will be assessed and if deemed faulty a replacement will be offered or a refund given if required. The cost of postage that you paid to return the goods to us will also be refunded.

Incorrect Product dispatched: If we have sent out incorrect goods please accept our apologies & return them to us. We will re send out the correct goods and refund you the cost of postage you paid to return the goods to us.

Free products: Free products associated with purchased items you return must be returned also. If the free items are not returned, unfortunately you will be charged for them at the normal price.

All returns and Refunds are processed within 14 days. Refunds can only be credited back onto the card or method you originally made payment.

Please note that Alton Sports cannot be held accountable for lost or delayed goods when being couriered back to us.

Please return items to:

Alton Sports Returns
4 Hazel Road
Four Marks
Hampshire
GU34 5EY

In store and Telephone Order Returns

At Alton Sports we are happy to refund any product or item that is faulty or not fit for purpose, as referenced here. If however you wish to return a product simply because it is no longer needed, a credit note or exchange will be offered*.

*This does not affect your statutory rights.