We offer a no quibble 28 day return policy. If any of our items are unsuitable you may return them for a full refund or exchange as long as they are returned complete with tags and original packaging in original condition. Please return with a note detailing your Order ID and appropriate action requested. Returns must be made within 28 days of receipt.
Return Postage & Packing is payable by the customer. Shoe boxes should be sent in a postal bag. Do not seal shoe boxes with tape as this damages the box and therefore the return will not be in original condition. For your peace of mind we suggest you send returns by signed for / recorded delivery. This means that if your parcel is lost in the post you will be able to claim from the carrier for goods that were lost. If you wish you can use Standard post but we cannot accept responsibility for lost or damaged post.
If you return items as not required or needed: A full refund (less postage) will be given.
If you return your item for exchange: Return cost is borne to the customer. We will cover cost of posting the new item back to you
Faulty goods: Faulty goods will be assessed and if deemed faulty a replacement will be offered or a refund given if required, contact us to receive a free returns label, please note we are unable to refund more than the original payment if you choose to send it back prior to contacting us.
Incorrect Product dispatched: If we have sent out incorrect goods please accept our apologies & contact us to receive a free returns label, please note we are unable to refund more than the original payment if you choose to send it back prior to contacting us.
Free products: Free products associated with purchased items you return must be returned also. If the free items are not returned, unfortunately you will be charged for them at the normal price.
Restocking Fees: It is important that both the product and its packaging are returned in original condition. If boxes are returned damaged, torn, sealed with tape or missing entirely, a restocking fee of £6.00 will be charged.
All returns and Refunds are processed within 14 days. Refunds can only be credited back onto the card or method you originally made payment.
Please note that Alton Sports cannot be held accountable for lost or delayed goods when being couriered back to us.
Please return items to:
Alton Sports Returns
4 Hazel Road
Please include Order ID / Note