FAQ

WHEN SHOULD I EXPECT MY ORDER?

Estimated delivery times:

・UK – FREE shipping – 5-7 business days

・UK – Standard – 3-5 business days

・UK – Priority – 1-3 business days

・Europe – tracked delivery – 6-14 business days

 

Please be aware that due to the current situation there are some delays (up to 2 weeks), mail services around the world are struggling to work to their usual timescales.

Please email enquiries@altonsports.co.uk for an update within 24 hours

 

CAN I HAVE MY ORDER SENT TO A DIFFERENT NAME OR ADDRESS?

Yes, if you live in the UK you can have your order sent to a different address to your billing address. Just enter the shipping information when you checkout. For security reasons, when you place an order from an EU country, you must use the same delivery address as your billing address.

 

HOW WILL THE TRANSACTION APPEAR ON MY STATEMENT?

Alton Sports is the trading name of Caution Runners ltd so all statements will display the name of the limited company rather than the trading name.

 

HOW CAN I CANCEL MY ORDER?

If you’d like to cancel an order you must email enquiries@altonsports.co.uk. This is not guaranteed to stop your order shipping (Many processing are automated now)

 

HOW DO I RETURN AN ITEM?

If you decide the product is unsuitable, simply return the product in its original condition with all labels intact within 14 days of purchase for an exchange or refund.

Please note that Alton Sports cannot be held accountable for lost or delayed goods when being couriered back to us.

Please return items to:

Alton Sports Returns
4 Hazel Road
Four Marks
Hampshire
GU34 5EY

 

I RETURNED AN ITEM FOR REFUND, WHEN WILL THIS BE REFUNDED?

Requests for refunds should take no longer than 3-5 working days, if the money has not appeared in your account after 5 days please get in touch and we will look into the reason for the delay.

 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We a currently accept – Visa (including Visa Delta) Mastercard, Switch / Maestro, Solo, Electron cards and Pay-Pal.