FAQ

CAN I PAY FOR NEXT DAY DELIVERY?

Yes, for mainland orders we can offer a next day delivery. Orders must be placed before 1pm to guarantee a next day service.

CAN I HAVE MY ORDER SENT TO A DIFFERENT NAME OR ADDRESS?

Yes, if you live in the UK you can have your order sent to a different address to your billing address. Just enter the shipping information when you checkout. For security reasons, when you place an order from an EU country, you must use the same delivery address as your billing address.

HOW WILL THE TRANSACTION APPEAR ON MY STATEMENT?

Alton Sports is the trading name of Caution Runners ltd so all statements will display the name of the limited company rather than the trading name.

HOW CAN I CANCEL MY ORDER?

If you’d like to cancel it’s best to give us a call as soon as you can after placing your order and we’ll try our best to cancel it before it’s dispatched. If we’ve already dispatched your item, you’ll need to follow our returns procedure.

HOW DO I RETURN AN ITEM?

If you decide the product is unsuitable, simply return the product in its original condition with all labels intact within 14 days of purchase for an exchange or refund. We do not offer a free returns service but if you wish to exchange your unwanted goods, we are able to provide postage to you free of charge. Please note that Alton Sports cannot be held accountable for lost or delayed goods when being couriered back to us.

Please return items to:

Alton Sports Returns
4 Hazel Road
Four Marks
Hampshire
GU34 5EY

I RETURNED AN ITEM FOR REFUND, WHEN WILL THIS BE REFUNDED?

Requests for refunds should take no longer than 3-5 working days, if the money has not appeared in your account after 5 days please get in touch and we will look into the reason for the delay.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We a currently accept – Visa (including Visa Delta) Mastercard, Switch / Maestro, Solo, Electron cards and Pay-Pal.