Can I pay for Next Day delivery?
Can I have my order sent to a different name or address?
Yes, if you live in the UK you can have your order sent to a different address to your billing address. Just enter the shipping information when you checkout. For security reasons, when you place an order from an EU country, you must use the same delivery address as your billing address.
How will the transaction appear on my statement?
How can I cancel my order?
If you’d like to cancel it’s best to give us a call as soon as you can after placing your order and we’ll try our best to cancel it before it’s dispatched. If we’ve already dispatched your item, you’ll need to follow our returns procedure.
How do I return an item?
If you decide the product is unsuitable, simply return the product in its original condition with all labels intact within 14 days of purchase for an exchange or refund. We do not offer a free returns service but if you wish to exchange your unwanted goods, we are able to provide postage to you free of charge. Please note that Alton Sports cannot be held accountable for lost or delayed goods when being couriered back to us.
Please return items to:
Alton Sports Returns
4 Hazel Road
I returned an item for refund, when will this be refunded?
Requests for refunds should take no longer than 3-5 working days, if the money has not appeared in your account after 5 days please get in touch and we will look into the reason for the delay.